free shipping
Terms & Conditions
Who we are:
Oak Fern Candle Co. is a small UK-based business that creates handmade candles made to order. I operate as a small-trader and am not a registered limited company. Our products are sold through (domain)
Products:
Each candle is made by hand using natural ingredients including soy wax and pure essential oils, so slight variations in scent, colour and appearance may occur. These variations do not affect the quality or performance of the product.
All product descriptions and prices are correct at the time of publishing. We reserve the right to update product information or pricing at any time.
Orders & Payment:
-Orders must be paid in full at the time of purchase
-Payments are processed securely via Wix Payments or PayPal. We do not store your payment information.
-Once an order is placed, you will receive an order confirmation email.
Processing & Shipping:
-All candles are made to order. Please allow 7-14 working days for your order to be handmade and dispatched.
-We currently only ship within the UK
-Delivery typically takes 2-5 working days after dispatch
-Full details can be found in our Shipping Policy.
Cancellation & Returns:
Under UK consumer law, customers have the right to cancel and return eligible items within 14 days of receiving their order. However, this does NOT apply to personalised or custom-made products, such as our custom scent blend candles unless the item is faulty or damaged.
If your item is not custom-made, you may:
-Request a return within 14 days of delivery
-Return the item unused and in original condition
-Cover return postage (unless the item is faulty)
Once your return is approved and received, we will issue a refund within 14 days.
If your item arrives faulty, please email oakferncandleco@gmail.com within 48 hours of delivery, including photos and we will resolve it as quickly as possible.
Faulty or Damaged Items:
If your item arrives damaged or faulty, please contact us within 48 hours of receiving it, with a photo and description of the issue. We will replace or refund the item as appropriate.
Use of our website:
By using this website, you agree to use it for lawful purposes only. All content on this site is the property of Oak Fern Candle Co. and may not be copied, distributed or used without permission.
Privacy:
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and store your personal information.
Change to terms:
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review them before placing an order.
If you have any questions about these Terms, please contact:
This Terms & Conditions page is written to comply with the Consumer Contracts Regulations (2013) and UK GDPR. It includes all essential legal protections for this small business.